At PK AND J HOLDING COMPANY (PTY) LTD, we aim to supply shipping containers and related products that match the description, specifications, configuration and condition agreed with the customer at the time of purchase.This Refund & Returns Policy applies to eligible purchases made from PK AND J HOLDING COMPANY (PTY) LTD .Nothing in this policy is intended to limit or exclude any rights that customers may have under applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA).
Returns may be considered where:
Customers should contact us as soon as reasonably possible if they believe there is a problem with their container or product.Where a return relates to a defect or non-conforming product, we may request photographs, videos, order information and other relevant details to assess the issue.
Because shipping containers are large, specialised products that require transportation and delivery arrangements, change-of-mind returns are not automatically accepted.A change-of-mind return may be considered at the discretion of PK AND J HOLDING COMPANY (PTY) LTD, depending on the circumstances, condition of the container, delivery arrangements and costs involved.Where a change-of-mind return is approved, the container should remain in substantially the same condition as when it was supplied.Any applicable return, collection, transportation or other costs will be discussed with the customer before the return is arranged.This section does not affect any statutory rights the customer may have under South African law.
Shipping containers are large and difficult to transport using ordinary delivery services.Where a return has been approved, PK AND J HOLDING COMPANY (PTY) LTD may arrange collection using a suitable truck, transporter or other appropriate transportation method.Customers do not need to take a shipping container to a standard retail store or parcel drop-off location.For an approved return, we will arrange a suitable collection date and time with the customer.The customer must ensure that:
Where a return is required due to a defective, damaged or incorrectly supplied product, return or collection arrangements will be handled in accordance with applicable law and the circumstances of the transaction.
Before approving a return, we may request photographs, videos, purchase information or other relevant documentation.The container should remain in substantially the same condition as when it was delivered, except where the return relates to:
PK AND J HOLDING COMPANY (PTY) LTD may inspect the container before finalising an approved return.Customers should also inspect the container upon delivery and notify us as soon as reasonably possible if there is visible damage or another significant issue.
Where a refund is approved or required, the refund will generally be processed using the original payment method where reasonably possible.The time required for the funds to reflect in the customer's account may depend on the customer's bank or payment provider.Refunds will be handled according to the circumstances of the transaction, the agreed purchase terms and applicable South African law.Where the law gives a customer a specific remedy, this policy does not remove or reduce that right.
Where appropriate and subject to availability, customers may request an exchange for an eligible container or product.Exchanges are subject to:
If the replacement container or product has a different price, any applicable price difference will be discussed with the customer before the exchange is processed.
If a container is delivered damaged, defective, materially different from its agreed description or specifications, or otherwise does not comply with applicable requirements, customers should contact us as soon as reasonably possible.Please provide photographs or videos of the issue where possible.We will assess the matter and, where applicable, provide an appropriate remedy in accordance with the purchase agreement and South African law.The Consumer Protection Act 68 of 2008 provides consumer protections concerning the quality and condition of goods. Section 56 provides an implied warranty of quality and, in applicable circumstances, allows a consumer to return defective or unsafe goods within six months of delivery and choose a repair, replacement or refund.
Containers that have been custom-built, modified, converted or specially configured according to a customer's individual requirements may be subject to different return conditions.Change-of-mind returns for customised or specially modified containers may not be available where the container cannot reasonably be resold in its customised form.This does not affect any rights or remedies that may apply under South African law where a customised or modified container is defective, damaged, incorrectly supplied or otherwise does not conform to the agreed requirements.
To request a return or report an issue with a product, please contact us.Email: [YOUR EMAIL ADDRESS]Website: [YOUR WEBSITE ADDRESS]Please provide the following information where available:
We will review the request and advise you of the next steps.
Customers may have rights and protections under South African consumer protection laws, including the Consumer Protection Act 68 of 2008.These protections may apply to matters including the quality, safety, description and suitability of goods.Depending on the circumstances, available remedies may include repair, replacement or refund.This policy operates in addition to, and does not replace, limit or exclude any rights or remedies available to consumers under applicable South African law.
At PK AND J HOLDING COMPANY (PTY) LTD, we provide shipping containers and related container solutions to customers across South Africa.Because shipping containers are large and specialised products, delivery arrangements depend on the container size, quantity, destination, transport requirements and accessibility of the delivery site.
We can arrange delivery to locations throughout South Africa, international delivery options also available, subject to container availability, transportation requirements and suitable access
Delivery availability and costs may vary depending on the customer's location.
Delivery costs are generally calculated according to factors such as:
The applicable delivery cost will be communicated to the customer as part of the quotation or before the order is confirmed.
Estimated delivery times may vary depending on:
We will provide an estimated delivery timeframe when the order is confirmed.Delivery dates and times may change due to circumstances outside our reasonable control.
Customers are responsible for ensuring that the delivery site is suitable and accessible for the selected container.Before delivery, customers should ensure there is:
The customer should advise us of any access restrictions before delivery.
Some properties may have restricted access due to:
Customers should provide accurate information about the delivery location before the delivery is arranged.If the delivery vehicle cannot safely access the site because of unsuitable conditions or undisclosed restrictions, additional transportation or related costs may apply.Where delivery cannot reasonably be completed, the parties will discuss the available options.
The customer is responsible for ensuring that the proposed placement area is suitable for the container.The ground should be reasonably level, stable and capable of supporting the weight of the container and its contents.Customers should also consider future access to the container and ensure that the placement location complies with any applicable property, municipal or other requirements.
Customers are encouraged to inspect the container when it is delivered.If there is visible damage or a significant issue with the container, customers should notify PK AND J HOLDING COMPANY (PTY) LTD as soon as reasonably possible.Where possible, photographs or videos should be taken to document any visible damage or issue.
Although we aim to meet the estimated delivery timeframe provided, delays may occasionally occur due to circumstances beyond our reasonable control.These may include:
We will communicate significant delivery changes to customers where reasonably possible.
Customers should ensure that someone is available at the delivery location when required.If the customer is unavailable or the delivery cannot be completed because the site is inaccessible, additional delivery or transportation charges may apply where applicable.
Delivery requirements may differ depending on the size and type of container ordered.This may include:
Larger containers may require additional space and suitable road access.
Customers should provide their full delivery location when requesting a quotation.This allows us to assess the applicable transportation requirements and provide a more accurate delivery cost.The final delivery price may depend on the information supplied by the customer and the actual requirements of the delivery.
For information about container availability, delivery costs or delivery arrangements